Tel: +41 (0) 44 610 03 | Email: info@brine.ch

Senior Supporter (m/f/d) (Ref.Nr. RE2936)

We are looking for a person who can:

BRINE SA has been placing top IT specialists at well-known customers for over 30 years. In doing so, we focus on performance, competence, experience and partnerships.


Brine SA is looking for a Senior Supporter for our Client.


Job Purpose/ Role:

  • Installation of individual Workplaces (Notebook and Desktop).
  • Perform Install, Moves, Adds and Changes (IMAC) on defined Support locations. Support & solve endusersproblems remote or on site.
  • Perform Inventory scans for updating the Asset data.
  • Dispatch tickets.
  • Eventually take over team leader function in a On Site Support team.
  • Contact point for escalations.
  • Monitoring and achieving the service level agreements (SLA’s), performing workshops, presentations and educations.

 

Major Accountabilities:

  • Acknowledge, work and solve Software and Hardware problems
  • Preparation and installation of new Hardware and Software components
  • Align and control of customer requirements (dates, deliveries etc.)
  • Perform moves of workplaces and initiate repair process
  • Disposal of Hardware (on stock or for scrapping)
  • Performing and coordinating of Software updates, changes according to instruction
  • Perform inventory scans for Asset updates (Hard & Software)
  • Analyse problems and proposal of solutions
  • Support end-users for problems
  • Support end-users regarding agreed standard software
  • Instruct the end-users for the basic usage of the workstations (if needed)
  • Support end-users remote and on site
  • Hands & Eye support for network issues
  • Ticket administration in the corresponding ticketing system
  • Adhere to defined process and work instructions
  • Dispatching tickets
  • Support and instruct less experienced support resources (Basic & standard Support Service)
  • Eventually take over team leader role for an On-site support team
  • Contact point for escalations
  • Monitoring and achievement of the service level agreements (SLA’s)
  • Perform/support workshop, presentation and education

You Should Have:

  • Experience in described activities
  • English and German fluently

 

 

To learn more about this opportunity please send your CV ASAP in Word format to Brine SA:    hrsr@brine.ch

 


Workload: 100%

Ref: RE2936

Start Date: asap
Duration: fixed position
Salary: tbd

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