Senior Supporter (m/f/d) (Ref.Nr. RE2936)

BRINE SA has been placing top IT specialists at well-known customers for over 30 years. In doing so, we focus on performance, competence, experience and partnerships.

Brine SA is looking for a Senior Supporter for our Client.

Job Purpose/ Role:

• Installation of individual Workplaces (Notebook and Desktop).
• Perform Install, Moves, Adds and Changes (IMAC) on defined Support locations. Support & solve endusersproblems remote or on site.
• Perform Inventory scans for updating the Asset data.
• Dispatch tickets.
• Eventually take over team leader function in a On Site Support team.
• Contact point for escalations.
• Monitoring and achieving the service level agreements (SLA’s), performing workshops, presentations and educations.

Major Accountabilities:

• Acknowledge, work and solve Software and Hardware problems
• Preparation and installation of new Hardware and Software components
• Align and control of customer requirements (dates, deliveries etc.)
• Perform moves of workplaces and initiate repair process
• Disposal of Hardware (on stock or for scrapping)
• Performing and coordinating of Software updates, changes according to instruction
• Perform inventory scans for Asset updates (Hard & Software)
• Analyse problems and proposal of solutions
• Support end-users for problems
• Support end-users regarding agreed standard software
• Instruct the end-users for the basic usage of the workstations (if needed)
• Support end-users remote and on site
• Hands & Eye support for network issues
• Ticket administration in the corresponding ticketing system
• Adhere to defined process and work instructions
• Dispatching tickets
• Support and instruct less experienced support resources (Basic & standard Support Service)
• Eventually take over team leader role for an On-site support team
• Contact point for escalations
• Monitoring and achievement of the service level agreements (SLA’s)
• Perform/support workshop, presentation and education