Tel: +41 (0) 44 610 03 | Email: info@brine.ch

Junior Supporter (f/m/d)(Ref.Nr. RE2935)

We are looking for a person who can:

BRINE SA has been placing top IT specialists at well-known customers for over 30 years. In doing so, we focus on performance, competence, experience and partnerships.


Brine SA is looking for a Junior Supporter for our Client.

 

Job Purpose/ Role:

  • Installation of individual Workplaces (Notebook and Desktop).
  • Perform Install, Moves, Adds and Changes (IMAC) on defined Support locations.
  • Support & solve endusersproblems remote or on site.
  • Perform Inventory scans for updating the Asset data.
  • Dispatch tickets.

 

Major Accountabilities:

  •  Acknowledge, work and solve Software and Hardware problems
  •  Preparation and installation of new Hardware and Software components
  •  Align and control of customer requirements (dates, deliveries etc.)
  •  Perform moves of workplaces and initiate repair process
  • Disposal of Hardware (on stock or for scrapping)
  • Performing and coordinating of Software updates, changes according to instruction
  •  Perform inventory scans for Asset updates (Hard & Software)
  •  Analyze problems and proposal of solutions
  • Support end-users for problems
  • Support end-users regarding agreed standard software
  • Instruct the end-users for the basic usage of the workstations (if needed)
  • Support end-users remote and on site
  • Hands & Eye support for network issues
  • Ticket administration in the corresponding ticketing system
  • Adhere to defined process and work instructions
  • Dispatching tickets
  • Support and instruct less experienced support resources 

You Should Have:


  • Experience in described activities
  • English and German fluently

 

 

To learn more about this opportunity please send your CV ASAP in Word format to Brine SA:    hrsr@brine.ch

 

 

Start Date: as soon as possible
Duration: fixed position
Salary: tbd

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