Junior Supporter (f/m/d)(Ref.Nr. RE2935)

BRINE SA has been placing top IT specialists at well-known customers for over 30 years. In doing so, we focus on performance, competence, experience and partnerships.

Brine SA is looking for a Junior Supporter for our Client.

Job Purpose/ Role:

• Installation of individual Workplaces (Notebook and Desktop).
• Perform Install, Moves, Adds and Changes (IMAC) on defined Support locations.
• Support & solve endusersproblems remote or on site.
• Perform Inventory scans for updating the Asset data.
• Dispatch tickets.

Major Accountabilities:

•  Acknowledge, work and solve Software and Hardware problems
•  Preparation and installation of new Hardware and Software components
•  Align and control of customer requirements (dates, deliveries etc.)
•  Perform moves of workplaces and initiate repair process
• Disposal of Hardware (on stock or for scrapping)
• Performing and coordinating of Software updates, changes according to instruction
•  Perform inventory scans for Asset updates (Hard & Software)
•  Analyze problems and proposal of solutions
• Support end-users for problems
• Support end-users regarding agreed standard software
• Instruct the end-users for the basic usage of the workstations (if needed)
• Support end-users remote and on site
• Hands & Eye support for network issues
• Ticket administration in the corresponding ticketing system
• Adhere to defined process and work instructions
• Dispatching tickets
• Support and instruct less experienced support resources