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Senior Supporter (m/w/d) (Ref.Nr. RE2936)

Wir suchen eine Person, die:

BRINE SA has been placing top IT specialists at well-known customers for over 30 years. In doing so, we focus on performance, competence, experience and partnerships.

Brine SA is looking for a Senior Supporter for our Client.


Job Purpose/ Role:


· Installation of individual Workplaces (Notebook and Desktop).

· Perform Install, Moves, Adds and Changes (IMAC) on defined Support locations. Support & solve end user’s problems remote or on site.

· Perform Inventory scans for updating the Asset data.

· Dispatch tickets.

· Eventually take over team leader function in a On Site Support team.

· Contact point for escalations.

· Monitoring and achieving the service level agreements (SLA’s), performing workshops, presentations and education.

Du solltest haben:

Major Accountabilities:


· Acknowledge, work and solve Software and Hardware problems

· Preparation and installation of new Hardware and Software components

· Align and control of customer requirements (dates, deliveries etc.)

· Perform moves of workplaces and initiate repair process

·  Disposal of Hardware (on stock or for scrapping)

·  Performing and coordinating of Software updates, changes according to instruction

·  Perform inventory scans for Asset updates (Hard & Software)

·  Analyse problems and proposal of solutions

·  Support end-users for problems

·  Support end-users regarding agreed standard software

·  Instruct the end-users for the basic usage of the workstations (if needed)

·  Support end-users remote and on site

·  Hands & Eye support for network issues

·  Ticket administration in the corresponding ticketing system

·  Adhere to defined process and work instructions

·  Dispatching tickets

·   Support and instruct less experienced support resources (Basic & standard Support Service)

·   Eventually take over team leader role for an On-site support team

·   Contact point for escalations

·   Monitoring and achievement of the service level agreements (SLA’s)

·   Perform/support workshop, presentation, and education

·   fluent in English and German


To learn more about this opportunity please send your CV ASAP in Word format to Brine SA:


Start: asap

Workload: 100%

Ref: RE2936

Startdatum: asap
Dauer: TBD
Ort: Switzerland
Gehalt: TBD

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